FAQ
1. Where do you ship?
We currently ship to addresses within the United States only.
2. How much does shipping cost?
Shipping is free on all orders delivered within the United States. There is no minimum order value required to qualify.
3. How long will my order take to arrive?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–9 business days. Most customers receive their order within 8–12 business days in total.
4. When is my order processed?
Orders placed before 11:00 PM (EST) are processed the same day. Orders received after that time are processed the next business day.
5. Which carriers do you use?
We work with trusted carriers in the United States, including USPS, UPS, and FedEx. The carrier used depends on the shipping type and delivery address.
6. How can I track my order?
Once your package leaves our warehouse, you will receive an email with your tracking number so you can follow your shipment at any time.
7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. All payments are processed in US dollars (USD).
8. Is it safe to pay on your website?
Yes. Every payment is secured with advanced encryption to guarantee a safe transaction in line with international security standards. Your card details are always encrypted during transfer.
9. When is my card charged?
Your payment method is only charged after your order has been confirmed and processed.
10. Can I return an item?
Yes. You have 30 days from the day you receive your order to request a return. Items must be new, unused, and in their original packaging, including all tags, accessories, and documents.
11. Who pays for return shipping?
If an item is damaged, incorrect, or defective, we cover all return costs. If you return an item because you changed your mind (wrong size, wrong choice, or personal preference), the return shipping is at your own expense.
12. How do I start a return?
Send an email to info@scandinaviandecorating.com with your order number and the reason for your return, and we will guide you through the next steps.
13. When will I get my refund?
Once we have received and inspected your return, your refund is processed within 14 days and issued to your original payment method.
14. Can I exchange an item instead of returning it?
Yes. We offer exchanges for a different size, color, or product. Just contact our customer service to get started.
15. My package is delayed, lost, or arrived damaged — what should I do?
Please contact us as soon as possible at info@scandinaviandecorating.com. We will reach out to the carrier and work to resolve the issue so that you receive your order.
Business Information
- Website name: Scandinavian Decorating
- Operated by: SJG ECOM
- Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Contact Information
- Email: info@scandinaviandecorating.com
- Phone:
Opening Hours
Monday–Friday: 8:00–20:00
Saturday–Sunday: 8:00–16:00
We always strive to respond within 24 hours (EST).